When it comes to improving your home’s energy efficiency and overall comfort, double glazing can be a fantastic upgrade. Choosing the right double-glazing company is crucial to ensure you get quality products and expert installation, and it might help you if you navigate this website.
This guide will highlight important tips for selecting the best company for your double-glazing needs, giving you confidence that you’re making the right choice.
1. Research The Company’s Reputation
Check Customer Reviews And Testimonials
One of the first things you should do when choosing your double-glaze company is to investigate its reputation. Customer reviews and testimonials are an excellent source of insight into a company’s quality of service.
- Look for reviews on independent platforms such as Google, Facebook, or other review websites to get a broad perspective.
- Pay attention to patterns in feedback. Positive reviews that mention good customer service, timely installations, and high-quality products are encouraging signs.
- Check for complaints or issues raised by customers. If multiple people mention the same problems, it could be a red flag.
Seek Recommendations From Friends And Family
Personal referrals can be incredibly valuable when choosing a double-glazing company. Ask around among your friends, family, or neighbours who have had double-glazing installed in the past. First-hand experiences are often more reliable than online reviews.
- Ask about the company’s customer service and the quality of their products.
- Inquire about the installation process: Was the team efficient and professional?
Check Industry Recognition
A company with industry recognition or certifications from professional associations, such as the Australian Glass & Glazing Association (AGGA), is likely to have high standards. These certifications mean they are committed to upholding best practices in the glazing industry.
- Look for any professional affiliations or memberships with recognised industry bodies.
- Check for any awards or recognitions the company has received.
2. Consider The Company’s Experience
Years Of Operation In The Industry
A company with several years of experience in the industry is often more reliable than a newer business. Experienced companies tend to have refined their processes, have established relationships with suppliers, and have a better understanding of the various types of properties and their needs.
- Ask how long the company has been in business. A company with extensive experience can offer valuable insights and knowledge.
- Review the company’s portfolio to see examples of past installations and whether they have experience working with different types of properties.
Specialisation And Expertise
Double glazing installation isn’t one-size-fits-all. Different homes require different solutions. Whether you’re looking to install double glazing in a modern home or a heritage-listed building, you need a company with the right expertise.
- Ensure the company offers a variety of window styles to suit your needs, whether it’s casement, sliding, or awning windows.
- Check if they specialise in certain areas, such as energy-efficient glazing or soundproofing solutions, based on your preferences.
3. Assess The Range Of Products And Services
Variety Of Double-Glazed Window Options
A reputable company will offer a broad selection of double-glazed windows. This range should include different window styles, materials, and glass options that meet your needs and suit your home’s design.
- Ensure the company offers customisation options for your windows, such as frame materials (aluminium, timber, PVC) and colour choices.
- Check if they offer energy-efficient glass options, such as Low-E or argon-filled glass, which can improve your home’s insulation.
Glass Technologies And Insulation Features
Look for companies that offer the latest in glass technologies. Double-glazed windows are not just about insulation; some companies offer additional features that provide enhanced benefits.
- Energy efficiency: Ask if they provide windows with high energy ratings or low-emissivity (Low-E) glass.
- Noise reduction: For homes in noisy areas, choose a company that offers soundproof glass to reduce external noise.
- Security glass: If security is a concern, ensure the company offers reinforced or laminated glass options.
4. Get Multiple Quotes
Compare Pricing From Different Companies
It’s always a good idea to get quotes from multiple double-glazing companies to ensure you’re getting fair pricing. Prices can vary depending on the product quality, the type of windows, and the complexity of installation.
- Request detailed quotes from several companies, comparing the total cost of materials, installation, and any additional services.
- Don’t automatically go for the cheapest option, as lower prices may indicate inferior products or workmanship.
Understand The Full Scope Of The Quote
Ensure that the quotes you receive are clear and cover all aspects of the job. Some companies may offer lower upfront prices but then add extra charges later on.
- Clarify all included costs, such as installation fees, removal of old windows, and disposal.
- Ask if the price includes any after-sales support or maintenance services.
5. Verify Licensing And Insurance
Check For Proper Licensing
Make sure the company is properly licensed to operate in your area. In Australia, certain licenses are required to install double glazing, particularly for electrical and structural work.
- Request proof of the company’s licenses to ensure they meet local building codes and regulations.
- Ensure their team members are qualified and trained to carry out the installation safely and effectively.
Ensure The Company Has Insurance
Insurance coverage is crucial for any home improvement project. A reputable double-glazing company will have public liability insurance to cover any damages or accidents that occur during the installation process.
- Ask about the company’s insurance to ensure you are covered in case of any damage to your property or any accidents during the job.
- Check the details of the insurance to make sure it’s sufficient to cover potential risks.
6. Look For Warranties And After-Sales Service
Understand The Warranty On Products And Installation
A trustworthy double-glazing company will offer warranties that cover both the products and the installation. Warranties are essential for peace of mind, as they ensure any defects in materials or workmanship are addressed without additional cost to you.
- Inquire about the warranty length for both the windows and installation.
- Ensure the warranty covers all types of defects or issues that may arise, such as sealing problems or window frame damage.
Ask About After-Sales Service
Good customer service doesn’t end once the windows are installed. Ask the company about their after-sales support and whether they provide maintenance or repair services if needed.
- Ask about their repair policy: How long after installation can you request repairs or servicing?
- Ensure there is ongoing support for any issues that arise post-installation.
7. Check For Professional Installation
Ensure Proper Installation By Skilled Professionals
A proper installation is vital for ensuring the effectiveness of your double-glazing windows. Poor installation can lead to issues such as drafts, water leakage, and compromised security.
- Ask about the installation process and who will be carrying out the work. Ensure they employ experienced, certified installers.
- Check if the company offers professional project management to ensure the job runs smoothly from start to finish.
Minimising Disruption During Installation
Installations can sometimes be disruptive, so it’s important to choose a company that can minimise inconvenience. A reputable company will aim to complete the job as quickly as possible while maintaining quality.
- Ask for an estimated timeframe for the installation, and ensure it fits with your schedule.
- Inquire about how they will handle the clean-up process once the job is finished.
8. Look For Excellent Customer Service
Responsiveness To Questions And Concerns
Communication is key when choosing your double-glazed company. You want a company that is responsive, transparent, and willing to address any concerns or questions you may have throughout the process.
- Test the company’s customer service by calling or emailing with initial queries. Quick responses and helpful answers are good signs.
- Look for transparency in communication, particularly regarding pricing, timelines, and any potential issues.
Professionalism And Courtesy
Your experience with the company should be positive from start to finish. From the first point of contact to the final installation, the company’s staff should be professional, courteous, and easy to work with.
- Observe the professionalism of their sales team: Are they knowledgeable and willing to explain your options without pressure?
- Check if the installation team is punctual and follows through on promises.
Conclusion
Choosing the right double-glazing company requires careful consideration of factors like reputation, experience, product range, pricing, and customer service.
By conducting thorough research, obtaining multiple quotes, and ensuring the company is licensed and insured, you can make an informed decision. A well-chosen double-glaze company will not only provide high-quality windows but also deliver professional installation and excellent after-sales service.
Frequently Asked Questions
How Do I Know If A Double Glazing Company Is Reliable?
Look for customer reviews, industry certifications, and referrals from trusted sources. A reliable company will have a positive reputation, a track record of successful installations, and a commitment to quality customer service.
What Should Be Included In A Double Glazing Quote?
A double-glazing quote should include the full scope of the job, including the cost of materials, installation, and any additional services, such as the removal of old windows or cleaning. Ensure there are no hidden fees.
How Long Does It Take To Install Double Glazing?
The installation time for double glazing can vary, but most projects typically take one to three days. The timeline can depend on the size of your property and the complexity of the installation. Make sure to ask the company for an estimated timeframe.